One-Time Password Login Process

Zivian uses multi-factor authentication in the form of a one-time password (OTP) sent via email as an additional layer of security. Follow the instructions below to log in to your Zivian account.

1. Enter Username and Password

Begin by entering your username and password on the Zivian login page.

2. Send One-Time Password (OTP)

After successfully entering your username and password, you’ll see a button labeled “Send OTP.” Click this button to have a one-time password sent to your email.

3. Check Your Email

Open your email inbox in a separate tab, window, or application and look for the message containing your OTP. Copy the code from the email. Do not close the window waiting for the OTP or you will need to start the process over. Be sure to check your spam folder and add the sender as a contact to prevent future emails from ending up in Spam.

4. Enter the OTP

Go back to the Zivian login page and paste or type the OTP code into the “Enter OTP” box.

5. Confirm OTP

Finally, click the “Confirm OTP” button to complete the login process and access your account.