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How to use Zivian's payment system
- When is my invoice due
- Navigating Payments in the Zivian Platform
- How to Add a Payment Method
- Viewing/Downloading Your Invoice in the Platform
- Monthly Invoice Emails
When is my invoice due?
Zivian's payment terms are that invoices are due upon receipt – this means that payment is expected once the invoice has been received.
Navigating Payments in the Zivian Platform
1. First, log into the Zivian platform. In the left navigation, select Payments.
2. In the payments window, you will have access to:
- Your current monthly fees
- Account Information
- Payment Methods
- Billing History
3. To view/edit your account details, select Account Information
4. To add a payment method or set up ACH, select Payment Methods
How to Add a Payment Method
- First, log into the Zivian platform. In the left navigation, select Payments.
- Click on the Payment Methods option
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- Click on the Add New Payment Method
- Add your payment method details
- Once you add a payment method with Zivian you will be enrolled in automatic payments every month.
Viewing/Downloading Your Invoice in the Platform
In addition, you may access your billing history and view/download your invoice in Payments.
How to View/Download Your Invoice
1. Log into the Zivian platform. In the left navigation, select Payments.
2. To view your billing history and download invoices, select Billing History.
3. To view/download your invoice, click Download.
4. Here is an example of your invoice within the platform.
Monthly Invoice Email
You will receive a monthly email with your invoice from Zivian Health / billing@zivianhealth.com. Your downloadable invoice will be attached to this email message. See below for an example:
You can also view your monthly invoice in your Zivian Health platform profile once the invoice has been issued.
Support Resources
We are committed to continually improving your Zivian experience and making this transition as easy as possible.
If you have any questions or would like to request assistance with Zivian Payments, please submit a support request or email billing@zivianhealth.com.