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Why Can’t I See My Attestations?

How to troubleshoot errors when viewing attestations

Overview

If you are a provider and notice that your list of attestations is missing or you see a message saying “No Attestations to display,” this may be caused by certain browser extensions, such as ad blockers or VPNs, interfering with our platform’s features.

What’s Happening?

Some browser extensions, especially ad blockers or VPNs (for example, Windscribe VPN), can block essential services used by Zivian Health. When these services are blocked, the attestation list may not appear, even if you have active collaborations with attestations waiting to be completed.

How to Identify the Issue

You may be affected if:

  • You log in as a provider and navigate to the Collaborations page.

  • You click on a collaboration but see a blank page or the message “No Attestations to display,” even though you expect to see attestations.

Steps to Troubleshoot

  1. Check Your Browser Extensions: If you have ad blockers, VPNs, or privacy extensions installed, they may be causing the issue.

  2. Try Incognito/Private Mode: Open your browser in Incognito or Private mode (which usually disables extensions by default) and log in to Zivian Health.

  3. Disable Extensions Temporarily: Disable your ad blocker, VPN, or privacy extensions, then refresh the page.

  4. Check for Warning Messages: If a warning appears stating your connection is using a VPN or network filter, follow the recommended steps.

Solution

If you encounter this issue or this message when using the Zivian Health app, try the following fixes.

It appears your connection is utilizing a VPN or network filter. These security settings can sometimes inadvertently block essential parts of our workspace. For a seamless experience, we recommend temporarily disabling these tools or configuring them to allow Zivian Health.

  • Disable or Configure Extensions: Temporarily disable any ad blockers, VPNs, or privacy extensions, or configure them to allow Zivian Health.

  • Use Incognito/Private Mode: This can help determine if extensions are the cause.

 

Need support? Contact support@zivianhealth.com and our team will assist you.