.png?height=120&name=image-laptop-zivian-health-2%20(1).png)
The Zivian Health Billing and Invoicing FAQs
When does billing start?
BIlling will begin once both you and your physician collaborator have signed the Collaborative Agreement. In some states, there are additional steps to complete before your collaboration will be considered active. Please, note that billing may be delayed if working with an enterprise that requires additional steps in their process
What are the invoicing and billing dates?
Zivian’s billing cycle is tied to the beginning of the month. Zivian will send your invoice for the next month, five days before the current month ends. You will be expected to pay this invoice by the first of the month. Please note that your first invoice may also contain a prorated amount for the current month based upon the signing date of the Collaborative Agreement.
What is my deadline for paying?
Zivian’s terms are NET 5. The deadline for payment is the 1st of the month.
Why does my bill have a prorated amount?
Your first invoice may also contain a prorated amount for the current month based upon the signing date of the Collaborative Agreement.
What do I do if I want to terminate?
If you elect to terminate your collaboration, you will need to provide Zivian with 30 days written notice. Zivian will proceed with voiding your collaborative agreement and providing you instructions to remove the collaboration from the state board of the collaboration, if necessary. Zivian will additionally handle all communications and offboarding with the collaboration physician.
What if I want to put my collaboration on hold?
Given capacity limits for collaborations in some states, Zivian will attempt to allow for a collaboration to be put on hold. Collaborations on hold for greater than 30 days will result in a termination of the collaboration agreement; and Zivian is happy to provide a matching physician once you are able to resume collaboration.
Are there any late or nonpayment policies?
Any amounts not paid when due to Zivian Health shall be subject to interest charges, from the date due until paid, at the rate of one and one half percent (1.5%) per month, or the highest interest rate allowable by law (whichever is less); this is payable monthly. If any amounts due to Zivian Health become past due for any reason, Zivian Health may at its option and without further notice withhold services.