Billing Policies

When does billing start? 

BIlling will begin once both you and your physician collaborator have signed the Collaborative Agreement. In some states, there are additional steps to complete before your collaboration will be considered active. Please, note that billing may be delayed if working with an enterprise that requires additional steps in its process 

What are the invoicing and billing dates? 

Zivian Health will issue all invoices on the 1st of each month for that current month’s services. If you have a valid payment method on file, the provider will be automatically enrolled in autopay.

What is my deadline for paying? 

Zivian’s terms are due upon receipt of the invoice. The deadline for payment is the 1st of the month. 

Why does my bill have a prorated amount? 

Your first invoice may also contain a prorated amount for the current month based upon the signing date of the Collaborative Agreement. 

What do I do if I want to terminate? 

Providers must submit written notice to terminate a collaboration agreement. If notice is given before the 20th of the month, only the current month’s payment is required. If notice is provided after the 20th, the provider will be responsible for the following month’s payment as well. Zivian will handle all communications and offboarding with the collaborating physician.

What if I want to put my collaboration on hold? 

Given capacity limits for collaborations in some states, Zivian will attempt to allow for a collaboration to be put on hold. Collaborations on hold for greater than 30 days will result in a termination of the collaboration agreement, and Zivian is happy to provide a matching physician once you can resume the collaboration.